Warranty

Warranty

CreatePros LLC cables and power banks are warranted to be free from error messages, defects in components, and factory workmanship under normal use and service for a period of 1-year. Screen protectors are warranted to be free from defects under normal use and service for a period of 30-days.

When failing to perform as specified during the warranty period, we will replace this product at no charge to its owner provided the product is returned to our warehouse or headquarters. Under some circumstances,
we reserve the right to replace the product without requiring the return of the defective product.

This warranty does not apply to defects resulting from customer actions, such as mishandling, misuse, improper application, or unauthorized modification.

Please contact us with any warranty issues. We will reply with 24-hours. Alternately, you can call us at: 1-(760) 896-4317.

Return of Unused Items

To be eligible for a return, your item must be unused and in the same condition that you received it. It must be returned in the original packaging within 30 days of purchase. Please contact us to schedule a return.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Refund of purchase price will be refunded by the same method as the payment was made.

Shipping
To return your product, you should mail your product to:
CreatePros, LLC
11835 Carmel Mountain Rd
Suite 1304-361
San Diego, CA 92128

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs for returns are non-refundable.