After you have added all items to your cart please PROCEED TO CHECKOUT. Continue on through the checkout using either logged-in or as a guest.

On the Customer Information page, enter the discount code and click ‘Apply’. The Total Amount Due will be adjusted to reflect the discount.

Please note, you are only able to use one (1) discount code per order.

We regularly post a discount code on the site, in notification emails, and in our newsletters.

Also, some discounts (ex. multiple quantity discounts) are applied automatically during checkout.

Yes, we do. Volume discounts are available for qualified educational institutions, healthcare organizations, and corporate enterprises.

For large orders, we can customize our products. For example, cable length, color, and configuration.

Please contact us for more information. A Contact Tab is located on the right side of this page.

Yes, we do.

Volume price discounts are determined on a case-by-case basis based on a number of factors.

For large orders, we can customize our products. For example, cable length, color, and configuration.

Please contact us for more information. A Contact Tab is located on the right side of this page.

Or, call CreatePros LLC in San Diego at: 1 (844) 752-7328

We have offices in New York City and San Diego, CA. However, we maintain stock in a network of warehouses in the follow cities:

• Chicago
• Los Angeles
  
• Philadelphia
  
• San Diego

Depending upon availability, your order will be sent from the warehouse closest to you.

Most orders are shipped via USPS First Class Mail or Priority Mail. Large orders are shipped by UPS.

All shipments include tracking codes which are available on your order status page.

We do ship to selected countries. USPS First Class International Mail and Priority International Mail are available upon checkout. Large orders will ship FedEx Express International.

You can contact us before placing an international order. We can advise you of the best shipping options.

Some of our products are warehoused in Ontario, Canada. If you live in Canada, check with us before ordering.

Once you place an order, you will receive a series of emails confirming your order and alerting you to the shipment status.

The order confirmation email will have a link to a handy order status page only visible to you. The order status page will allow to follow the progress of your order and shipment as moves from the warehouse to your mailbox.

Contact us using the tab on the bottom right side of our website. Explain whether you have a warranty issue, mis-sent item, or would like to return an unused item.

We will resolve your issue quickly. In most cases, we provide a return shipping label at no charge to you.

Apple Inc's MFi Program ("Made for iPhone/iPod/iPad") is a licensing program for developers of accessories and software that work with Apple's iPod, iPad and iPhone, the so-called iDevices. The name is a shortened version of the original long-form Made For iPod.

Companies joining the MFi program and passing certification tests are able to display certain MFi-related logos on their product packaging, like the "Made for iPhone/iPad/iPod" badge.

CreatePros LLC is licensed and authorized by Apple to produce accessories under the MFi program.

Inside each Lightning connector is a tiny authentication chip that tells your device it’s Apple MFI Certified. All MFI licensees are required to source the authentication chip from Apple.

This is important because non-certified, or cloned chips can be dangerous to your device. And, cables with cloned chips will only function properly on certain devices and iOS versions. Most cloned cable users will get an “Accessory not certified” error.

Yes. If a certified cable is damaged or defective, it's possible to get an "Accessory not certified" error message.

Please contact us if you get an error message from a CreatePros Lightning cable.

Yes. All CreatePros products are submitted for UL and CE testing and approval prior to entering the retail market.